frequently asked questions (FAQ)

At MUSE LABEL, we want to ensure your shopping experience is as seamless as possible. Below you'll find answers to our most frequently asked questions. Don't see your question listed? Feel free to reach out to us via our contact form.

How do I place an order?

Ordering at MUSE LABEL is simple:

Select your favorite items and choose your size.
Click "Add to Cart" and proceed to checkout.
Enter your shipping details and select your preferred payment method.
Confirm your order. You will receive an instant confirmation email once your order is placed.

Which payment methods do you accept?

We accept the following secure payment options:

Credit Cards (Visa, Mastercard, American Express, Discover)
Apple Pay & Google Pay
Shop Pay & PayPal
Buy Now, Pay Later options (e.g., Klarna, Afterpay)

All transactions are processed through an encrypted SSL connection for your security.

What are the shipping costs?

United States: Free Shipping
International: Free Shipping

How long does delivery take?

United States: 4 – 14 business days
International: 4 – 15 business days

Note: Delivery times may be slightly extended during peak holiday seasons. You will receive a tracking code via email as soon as your order has shipped.

Can I return my order?

Yes, returns are accepted within 30 days of delivery. Returned items must be:

In their original condition with all tags attached.
Unworn, unwashed, and undamaged.

How to Return:

Download and complete the return form from our website.
Pack the items securely and include the form inside your package.
Ship the package to our designated return address. Return shipping costs are the responsibility of the customer.

Once your return is received and inspected, we will process your refund within 5 business days back to your original payment method.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we can modify or cancel it. Please contact us immediately at info@muselabel.com or call +31 6 15336398.

What should I do if my order arrives damaged?

If your package arrives damaged or incomplete, please contact us right away at info@muselabel.com or +31 6 15336398. We will resolve the issue as quickly as possible by sending a replacement or issuing a refund.

Are all products in stock?

Items available on our website are generally in stock. In the rare event that an item becomes unavailable, our team will reach out immediately to provide a suitable solution.